All reservations are subject to availability and are confirmed once the booking has been completed and full payment has been received through Voaara’s online booking system.
By completing an online booking, the guest confirms that they have read and accepted these Booking & Service Terms, including the applicable cancellation and refund policy.
The booking confirmation will specify the accommodation, dates, number of guests, total price and services included.
Voaara’s full-board offering includes accommodation, breakfast, lunch and dinner, unless otherwise stated at the time of booking.
Only services and items expressly stated as included in the booking are covered by the accommodation rate.
Unless specifically included, additional charges may apply for alcoholic beverages, spa treatments, private transfers, excursions, special experiences and personal expenses.
Cancellation requests must be submitted in writing to Voaara.
Unless a different cancellation policy is specifically stated for a promotional or special rate, the following policy applies:
Any promotional, special or non-refundable rate may be subject to different cancellation conditions, which will be clearly displayed before payment is completed.
Refunds, where applicable, will be made to the original payment method used for the booking.
Requests to change the dates, number of guests or accommodation booked are subject to availability and may result in a change to the applicable rate.
Changes made within the applicable cancellation period may be treated as a cancellation and new booking.
Guests are responsible for providing accurate information when making their reservation and for informing Voaara in advance of any dietary requirements, allergies, medical considerations or other requirements relevant to their stay.
Guests are expected to respect the property, its staff, other guests, wildlife and the surrounding natural environment.
Guests are responsible for any damage caused to Voaara’s property or belongings by themselves or members of their party, other than reasonable wear and tear.
Guests are responsible for arranging appropriate travel, medical and cancellation insurance.
Voaara will provide the accommodation and services confirmed at the time of booking and will make reasonable efforts to maintain the standards and services described.
Voaara reserves the right to modify or cancel activities, excursions or other services where necessary due to weather, safety considerations, operational requirements or circumstances beyond its reasonable control.
Where Voaara is unable to provide a confirmed service, it will endeavour to provide a suitable alternative or, where appropriate, refund the value of the affected service.
Where transfers or transportation are arranged by Voaara, these will be confirmed separately and may be subject to availability and additional charges unless expressly included in the booking.
Transfer schedules may be affected by weather conditions, sea conditions, flight schedules or other circumstances outside Voaara’s control.
Guests are responsible for providing accurate arrival and departure information and for ensuring they allow sufficient time for their onward travel.
Voaara will not be liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including extreme weather, natural disasters, government restrictions, civil unrest, transport disruption, epidemic or pandemic, or other unavoidable and extraordinary circumstances.
Guests are strongly advised to obtain comprehensive travel insurance covering cancellation, travel disruption, medical emergencies and interruption of their stay.
By completing an online reservation and making payment, the guest confirms that they have read, understood and accepted these Booking & Service Terms and the cancellation policy applicable to their reservation.
